Last updated: 6 November 2026
MEP Center (mep.center) is operated by EMECH CENTER OÜ, Estonia. Everything we sell is digital: online courses, software licenses, CAD block libraries, sample projects and engineering tools. This page explains when and how you can get your money back.
1. 14-day refund for unused purchases
You can ask for a full refund within 14 days of your order if the purchase has not been substantially used:
- Online courses – less than 20% of the paid modules have been viewed, and you have not taken the final exam or received a certificate. The free modules you can try before buying do not count.
- Software licenses (e.g. PAFTA, TEKHAT) – the license has not been activated, or it has been removed from all computers before the refund.
- Downloadable files (CAD blocks, sample projects, templates, course materials) – the files have not been downloaded.
2. Technical problems – always refunded
If a product does not work as described, or you cannot access a course you paid for, write to us. If we cannot fix the problem within 7 days of your message, you get a full refund – even after the 14-day period and regardless of use.
3. Your statutory right of withdrawal (EU)
Consumers in the EU normally have a 14-day right of withdrawal. For digital content this right ends once delivery has started with your consent – for example when you open the paid modules, download a file or activate a license. Our policy above is more generous than the law: unused or barely used purchases can still be refunded within 14 days.
4. How to request a refund
E-mail serhat@mepcenter.com.tr with your order number and the e-mail address used for the order. A short reason helps us improve, but it is not required for refunds under section 1.
We reply within 2 business days. Approved refunds go back to the original payment method (card, PayPal etc.) within 14 days; your bank may need a few more days to show it. After a refund, course access, download links and licenses for that order are deactivated.
5. Not covered
- Purchases older than 14 days that work as described.
- Courses where a certificate has already been issued.
- Apps and in-app purchases bought through Microsoft Store, Google Play or the App Store – these are refunded under the store’s own policy.
6. Questions
If something is unclear, please contact us before opening a dispute with your bank – we usually solve it faster. Contact: serhat@mepcenter.com.tr · Contact page · Privacy Policy